Terms of service.
This page is a placeholder. The terms below must be written and reviewed before the site goes live.
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Booking and confirmation
[How an appointment is agreed after an enquiry, and when it counts as confirmed.]
Cancellation and rescheduling
Appointments can be cancelled or rescheduled free of charge up to 24 hours before the scheduled appointment. Cancellations or no-shows inside that window are charged in full. This allows the spot to be offered to another athlete.
Payment
[Accepted methods, when payment is due, and how session packages are paid for and tracked.]
Packages and the membership
[Validity period for 5 and 10 session packages, whether unused sessions expire, whether they are transferable, and the notice period for ending the monthly membership.]
Health and suitability
[The intake required before a first treatment, the obligation to disclose relevant conditions, injuries or pregnancy, and when medical clearance is required.]
Scope of treatment
[That treatments support recovery and preparation, are not medical care, and do not replace advice from a doctor, physiotherapist or coach.]
Liability
[Limits of liability, and what happens if a session must be cancelled by Pro-Covery.]
The cancellation policy is also referenced in the FAQ. Write it once and keep both in step.